Frequently Asked Questions
ACCESS, PARKING, TRANSPORT
Is there a place to park if you come to the exhibition by bus?
Buses can drop off children at the back of the building, entry by number 88 (see map). Then they must park along Avenue du Port. https://www.belexpo.brussels/fr/informations-pratiques/acces
What is the nearest station to BELEXPO? What is the distance on foot between the station and BELEXPO?
From the gare du Nord, it is a 15-minute walk to BELEXPO. https://www.belexpo.brussels/fr/informations-pratiques/acces
Tour & Taxis is very big. Where exactly is BELEXPO located?
BELEXPO is located at the entrance of Avenue du Port 86C in the Brussels Environment building, which is highly visible and recognisable. Locate BELEXPO using the signs and cubes with the posters
CONTENT OF THE EXHIBITION, ACCESSIBILITY, AUDIENCES
Is there a way to adapt the visit to older students (16-17 years old)? If so, in what way?
The exhibition is initially intended for young people aged 10 to 14, but the older ones (and even adults) will have fun and also learn. Pedalling to the city of the future, discovering emerging professions, reflecting on your consumption, there is no shortage of topics.
In parallel with the missions using the connected wristband, several explanatory panels present the challenges of the environment. “Windows on the world” present several innovative projects elsewhere in the world. These panels provide more appropriate information for older age groups.
The organisers can also propose certain complementary activities along the way, or even lead a debate. Please do not hesitate to contact the BELEXPO team to prepare the visit. firstname.lastname@example.org
Our school is located in the countryside, is the exhibition still relevant or is it only for children living in the city?
Everyone is concerned by the city, and the subject is part of the school curriculum. In addition, children in the countryside have the opportunity to discover a city and compare city and countryside. That’s a great project!
The exhibition thus deals with a multitude of subjects (food, housing, jobs, collaboration, consumption, etc.) that concern everyone.
My students are over 10 years old but still have some problems with reading. Is the exhibition still accessible?
If your students have reading difficulties, please do not hesitate to contact the organisers via email@example.com. With your help, they will adapt the visit: strengthen cooperation within your group, suggest missions that require less reading, specific support during a game where reading is essential. You can come and prepare your visit to see how appropriate it is: BELEXPO is always free for teachers. Finally, why not suggest to some parents that they accompany you?
My youngest daughter is in the 3rd year of primary school. Does this mean she’s not part of the target group?
Children in the 3rd year of primary school are still a little young. But you can come with your family and help your youngest daughter accomplish her missions!
What do you offer as an adapted guided tour for a group of adults?
The exhibition was designed mainly for children aged 10 to 14, but adults quickly get into the swing of things! Pedalling, cultivating, improving a home, talking to improve the life of a neighbourhood, discovering emerging professions... there’s plenty to do!
In parallel with the route linked to the connected wristband, you will discover explanations on the challenges of the urban environment, including climate change, as well as windows on the world that present solutions in innovative cities. Please do not hesitate to contact the BELEXPO team to prepare the visit: firstname.lastname@example.org
Are these visits guided/organised by people from BELEXPO?
Yes, the BELEXPO organisers will welcome you and explain the missions and operation of the wristband. In the exhibition, they accompany you and can suggest how to discover content or lead a debate.
I work in the municipal education department and we would like to visit the exhibition with several colleges. Can we visit Belexpo for free?
The exhibition is free for anyone working in the education and entertainment sector. Welcome!
What will the children learn?
This exhibition allows children to discover all that can be done to make life in the city more pleasant and to take care of the environment. More information on the website of BELEXPO.
I would like to know if it is possible to come for a visit with an adult audience of people learning French?
Yes, BELEXPO has already hosted such groups and it was very successful. We advise you to book during a quieter period, for example in the afternoon or on weekends. Please do not hesitate to contact the organisers to arrange a visit email@example.com
PICNIC, TOILETS, ORGANISATION OF THE VISIT
How many escorts would you suggest for the visit? Is one teacher and one parent enough for our group of 25?
At least three BELEXPO hosts are present to welcome school groups. Therefore, for a group of 25 pupils aged 10 to 14, two escorts are sufficient per group of 30.
Where could we find a place to picnic or eat? They will bring their own sandwiches, but would it be possible to buy a drink?
A space is available in the RestoBEL located on the first floor. To order sandwiches or reserve a table for your picnic, please contact Mr Peter Hannosset, the Restobel manager, on the following telephone number (02/354.79.03) or by e-mail firstname.lastname@example.org
We are 3 classes; if we arrive at the same time, what should we do?
To guarantee a quality welcome to all our visitors, we ask all registered groups to respect the time indicated on the reservation form. Groups of 15 accompanied by a host enter the exhibition every 6 minutes. If you arrive with several classes, we will ask you to wait a little while, in the cafeteria, or to take advantage of the surroundings of the building for a short activity to discover the city, its colours and its smells.
I have more students registered than initially, do I have to give notice or modify my reservation?
Not unless your group exceeds 30 children.
There is a problem with public transport and we may arrive late. Who do we contact?
The BELEXPO organisers on 0485 390 602.
There is a transport strike announced for the day of our visit, what should we do?
This is a case of force majeure. Please let us know as soon as possible and we will move our visit to another date to be agreed: email@example.com
Can we prepare this visit in advance? Are there exercise books?
It’s a very good thing: preparation in class = effective visit! Educational sheets are available on the BELEXPO website and help to prepare the visit.
I came yesterday afternoon for the Belexpo tour. How do I access the results of my visit?
You have received a “connected exhibition” e-mail with a link and your login. (If necessary, check your spam). You can connect to the BELEXPO website with your e-mail address and the password created at the reception desk at the beginning of the visit.
Can you recommend other excursions to do with the children in the T&T area?
We have 1 to 1.5 hours left after lunch before catching the train at Brussels North or Central.
There is a park behind the T&T site, where children can play and discover nature. Here is a map and some activities
In November 2018, an obelisk dedicated to Human Rights was erected in this park. Find it and use it to raise awareness among your students. (there will soon be an activity on the subject)
On request, we can also offer you a discovery of soil trades: you meet soil inspectors in the Brussels Region who will introduce you to their trade in the field; with the help of augers, your students take a sample.
From September 2019, BELEXPO and CAP SCIENCES will join forces to offer you a combined visit with a workshop on renewable energies. Your group is supported all day long. Practical information and prices to come.
How come I still haven’t received the invoice for the exhibition?
It takes a few days to send the invoice. Don’t worry, you will still be welcomed at the exhibition. If you have such a problem, please contact firstname.lastname@example.org
I would like to book a visit. I tried via the site but it doesn’t work. What can I do?
If you encounter any difficulties when booking, please contact our Helpdesk on 0470 056 858
What is the entrance fee?
See the prices in the practical info menu: https://www.belexpo.brussels/fr/informations-pratiques/tarifs
How can I be sure that my registration has been recorded? I have not received a confirmation e-mail.
In principle, if you have not received confirmation, it means that your booking has not been finalised. In this case, you can send an e-mail to email@example.com to check if your visit has been recorded in our booking system.
You can also check the confirmation of your booking on the site by going to the drop-down menu of your profile, then history, and then “my e-tickets”
I would like to visit the exhibition with a group, how do I proceed? Do I have to book online or can it be done by e-mail?
All bookings are made online, via our website. https://www.belexpo.brussels/fr/billetterie/reserver-ma-visite If you encounter any difficulties, please do not hesitate to call our helpdesk staff, who will make the booking with you directly. Helpdesk 0470/056 858 You can also send an e-mail to Helpdesk.firstname.lastname@example.org, leaving your contact details and asking for a call-back.
I have a question about invoicing, who should I contact?
Send an e-mail to email@example.com with your question and contact details.
In terms of ticket prices, can we use articles 27, which limits the cost of tickets to €1.25?
If your audience is covered by the conditions of access to articles 27, of course. For more information on article 27 and access to culture: http://www.article27.be/bruxelles/
Would it be possible to obtain the invoice and tickets by e-mail? If not, what would be the steps to follow so that I can receive them on the site?
You will receive the tickets as an attachment to the e-mail confirming your booking. Your invoice is sent by post to the address you have provided. If you are a teacher, check that your invoice has arrived at the school.
I would like to book more than 6 months in the future. I tried via the site but it doesn’t work. How do I do that?
Call our helpdesk staff on 0485 390 602. They will help you book directly.
How far in advance can I book a visit?
Bookings are open until the end of 2019. Starting in April, they will be open for the next full school year.
We got the date wrong for our group booking. What do we need to do to correct this?
Anyone can make a mistake. Call the Helpdesk (on 0485 390 602.) to report the error and give the desired date. If available, it will be validated.
How do I postpone our visit for later in the day?
If you made a mistake when booking, call the helpdesk.
If it is a last-minute change, or a few days before, there is a risk that the time you want is already booked by another group. Send an e-mail to firstname.lastname@example.org with your request and the name of your group, and they will try to find a solution. Attention: the initial time remains valid until you receive confirmation of the change.
If, on the same day, you realise that you will be late, call the organisation team on 0485 390 602.
Some pupils are absent, do I have to communicate this to the BELEXPO team of organisers?
The organisers take into account the number indicated at the time of booking. If more than 5 pupils are absent, please inform them via email@example.com or 0485 390 602.