I WOULD LIKE TO VISIT THE EXHIBITION, HOW DO I PROCEED? DO I HAVE TO BOOK ONLINE OR CAN IT BE DONE BY E-MAIL?
All bookings are made online, via our website. If you encounter any difficulties, please do not hesitate to call our helpdesk staff, who will make the booking with you directly: Helpdesk on 0485 20 25 00. You can also send an e-mail to firstname.lastname@example.org, leaving your contact details and asking for a call-back.
HOW CAN I BE SURE THAT MY REGISTRATION HAS BEEN RECORDED? I HAVE NOT RECEIVED A CONFIRMATION E-mail.
In principle, if you have not received confirmation, it means that your booking has not been finalised. In this case, you can send an e-mail to email@example.com to check if your visit has been recorded in our booking system.
HOW FAR IN ADVANCE CAN I BOOK A VISIT?
Bookings are already possible 6 months beforehand; you can also book 48 h before the visit (if slots are still available).
I WOULD LIKE TO BOOK MORE THAN 6 MONTHS IN THE FUTURE. I TRIED VIA THE SITE BUT IT DOESN’T WORK. HOW DO I DO THAT?
Call our helpdesk staff on 0485 20 25 00. They will help you book directly.
WE ARE A GROUP OF 3 CLASSES; IF WE ARRIVE AT THE SAME TIME, WHAT SHOULD WE DO?
To guarantee a quality reception for all our visitors, we ask registered groups to adhere to the time indicated on the reservation form. Groups of 15 accompanied by a host enter the exhibition every 6 minutes. If you arrive with several classes, we will ask you to take advantage of the surroundings of the building for a short activity to discover the city, its colours and its smells.
WE GOT THE DATE WRONG FOR OUR GROUP BOOKING. WHAT DO WE NEED TO DO TO CORRECT THIS?
Anyone can make a mistake. Call the Helpdesk (on 0485 20 25 00.) to report the error and give the desired date. If available, it will be validated.
HOW DO I POSTPONE OUR VISIT FOR LATER IN THE DAY?
If you made a mistake when booking, call the helpdesk. If it is a last-minute change, or a few days before, there is a risk that the time you want is already booked by another group. Send an e-mail to firstname.lastname@example.org with your request and the name of your group, and they will try to find a solution. Attention: the initial time remains valid until you receive confirmation of the change.
If, on the same day, you realise that you will be late, call the organisation team on 0485 20 25 00.
SOME PUPILS ARE ABSENT, DO I HAVE TO COMMUNICATE THIS TO THE BELEXPO TEAM OF ORGANISERS?
The organisers take into account the number indicated at the time of booking. If more than 5 pupils are absent, please inform them via email@example.com or 0485 20 25 00.
I HAVE MORE STUDENTS REGISTERED THAN INITIALLY PLANNED, DO I HAVE TO GIVE NOTICE OR CHANGE MY RESERVATION?
Not unless your group exceeds 30 children.
I WORK IN THE MUNICIPAL EDUCATION DEPARTMENT AND WE WOULD LIKE TO VISIT THE EXHIBITION WITH SEVERAL COLLEGES. CAN WE VISIT BELEXPO FOR FREE?
The exhibitions is free for anyone working in the education and entertainment sector. Welcome !
THERE IS A PROBLEM WITH PUBLIC TRANSPORT AND WE MAY ARRIVE LATE. WHO DO WE CONTACT?
The BELEXPO organizers at 0485 20 25 00.
THERE IS A TRANSPORT STRIKE ANNOUNCED FOR THE DAY OF OUR VISIT, WHAT SHOULD WE DO?
This is a case of force majeure. Please let us know as soon as possible and we will move our visit to another date to be agreed upon.